Support FAQ

[johnboles]

Now that it is stickied (woot?), I'll defiantly be working on it more.

Cpanel Errors

* File is too large to upload through http.
You have to upload the file that your trying to upload through an FTP client such as FireZilla.

* File is over 2mb
Your on a free account and need to upgrade to host that file, breaking it into smaller files works too.

* File type not allowed
Your on a free account and need to upgrade to host that specific file type.

* .htaccess not allowed.
.htaccess files aren't needed for ANY script, so you dont need to upload them.


* But I really really need .htaccess, or else my script will not work!

Originally Posted by johnboles

.htaccess files aren't needed for ANY script, so you dont need to upload them.

* Error extracting ZIP archive.
The ZIP is corrupt, re-zip it and try again.

* Ive got ads on my site, how do I make them disappear?
Upgrade your account, or press the little X in the top right.
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FTP (using FireZilla)

Click here to see the setup.
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Email (using Windows® Mail)

Step one
Step two
Step three
(above are links)

Additional info:

http://account.ulmb.com/mail/?t=5

then click on [Config]
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Creating your own 404 error pages*



1. Go to your root folder in ftp.

2. Create an html file named error404.html

3. Put something simple in it. Even a "WRONG TURN, GO BACK" will do.

Example: CLICK

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MISC Issues

* I've got something called a Trojan.Clicker.CM on my site, how did it get there,
and how do I take it off?

It's not a virus, and it's not a trojan. It's only a false report from your anti virus software that says that Pop-ups are viruses.

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Tutorials

SMF - in-progress - tscott

e107 Website Manager Installation
http://www.e107.org/news.php

1. Download the latest version of e107 here : http://sourceforge.net/project/downl...irror=easynews

2. Save it to somewhere on your computer.

3. Go into your File Manager and upload the file you downloaded, you can upload it to anywhere on your website.

4. Remember to click "Automatically Extract Zip Files"

5. You should see something like this:

File_Manager_Picture.png (click)

Note: If you see something like this:

e107_v0.7.8_full.zip/e107_docs/help/English/Help! - File or Folder name contains invalid characters.
e107_v0.7.8_full.zip/e107_plugins/log/images/web%20indexing%20robot.png - File or Folder name contains invalid characters.

It means nothings, just click [Go Back]

6. Open install.php and make sure you set up a database for your website.

7. Select English, because having a website in any other language is a violation of ULMB's TOS

8. Enter the following info:

MySQL Host: mysql
MySQL username: Your Database name (ex: 0000_db)
MySQL password: The password for your Database
MySQL Database: Your Database name
Table Prefix: This can be anything ending with a _ symbol

9. Click OK, and if you get any errors, repeat step 8.

10. Keep on pressing Continue until you reach stage 5.

11. Enter the following information:

Admin Username: What you want to log in as on your website.
Admin Display Name: What you want others to see your name as.
Admin Password: your password
Admin Password Confirmation: re-trype your password.
Admin Email: Your E-mail address.

Press OK

12. Press Continue, twice.

13. You have successfully created your website! You can log in towards the left of the screen with the Admin Username and password you typed recently.

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Creating a Database

1. Go to http://www.account.ulmb.com/

2. Click on MySQL Databases.

3. Go down to Create a MySQL Database.

4. Type in a database name and password.

5. Click Create Databse.

You will now be taken to your new database settings.



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Last update: September 27, 2007, 09:55:42 PM
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* = Paid accounts only
* = Domains only

[UnlimitedMB]

Just one thing the filename is error404.html not 404error.html

[johnboles]

whoops, ill fix that now.

[nightkev]

Originally Posted by johnboles

* File type not allowed
You're on a free account and need to upgrade to host that specific file type.

Do all paid accounts have the same filetype upgrade (ie: regardless of whether I upgrade to "Tiny" or "Corporate" I'll still be able to upload more different filetypes)? Also, what's the list of which filetypes will then be allowed after I upgrade?

[johnboles]

Any paid package will do, and you can upload all filetypes. Just not files with invalid characters in the name (ex: space )